Return & Exchange Policy (HEALOONA)

At HEALOONA, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged.
This Return and Exchange Policy outlines the procedures we have in place to make returns and exchanges as smooth as possible.

If you have any questions or wish to initiate a return, please contact us at support@healoona.com.

1. General Returns & Exchanges

If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange.
After this period, unfortunately, we can no longer accept your request.

Returned or exchanged items must be in their original condition: unworn, unwashed, and with all original tags attached.

2. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

1. Contact us by email at support@healoona.com, including your order number, the item(s) you wish to return or exchange, and the reason for your request.

2. Our customer service team will review your request and provide you with detailed instructions for the return or exchange, including the return address.

3. Carefully package the item you are returning, including the invoice or a note with your order number.

4. Send the item to the provided address. Return shipping costs are the customer’s responsibility, unless the product is defective or an error was made on our part.

5. Once we receive the returned item, our team will inspect its condition. If it meets our return criteria, we will process your refund or exchange.

3. Refunds

Refunds are processed within 2 business days after the returned item is received and inspected.
The refund will be issued using the same payment method used for the original purchase.

Original shipping costs are non-refundable, except in cases of defective products or errors on our part.

4. Defective Products or Order Errors

If you receive a defective product or if an error occurred with your order, please contact us immediately at support@healoona.com.
We will cover the return shipping costs and ensure a prompt refund or exchange.

5. Contact Us

If you have any questions or concerns about our Return and Exchange Policy, or if you need assistance returning an item, please contact us anytime at support@healoona.com.
Our customer service team will be happy to assist you.